Shipping & Returns

At Maison Fur, we believe delivery should feel as refined as the products themselves. We currently ship to the United States and Canada to ensure reliable timelines and careful handling. International expansion is coming soon.

Shipping

Regions

United States and Canada

General Processing & Delivery

  • Processing time: 1–3 business days 
  • Transit (U.S.): typically 4–8 business days
  • Transit (Canada): typically 6–12 business days
  • Tracking details are emailed as soon as your order ships; please allow 24–48 hours for updates to appear.

Although these are general processing times, delivery times may vary depending on product type and location. Please check under details for more information about your specific product.

Duties, Taxes & Address Accuracy

  • Applicable taxes are calculated at checkout.
  • Canadian orders may be subject to duties or import fees collected by the carrier.
  • Please ensure your shipping address is accurate; we can’t reroute parcels once in transit.

Future Expansion

To maintain the Maison Fur standard, we will introduce international shipping to select regions once service levels match our expectations.

Returns & Exchanges

If your selection isn’t the perfect fit, we offer a straightforward returns process.

Return Window

  • Returns accepted within 15 days of delivery.
  • Items must be unused, unwashed, and in original packaging with all tags/accessories.

Exclusions

  • Personalized/monogrammed items (final sale, unless defective)
  • Used bedding and grooming tools (for hygiene reasons)
  • Final sale items as noted on product pages

How to Start a Return

Email info@maisonfur.com with your order number and the item you’d like to return. We’ll reply with simple next steps.

Exchanges

To receive your replacement quickly, exchanges are processed as a return followed by a new order once the original item is received.

Refunds

  • Refunds are issued to the original payment method after inspection.
  • Please allow 5–10 business days for your bank to post the credit.

Damaged or Incorrect Items

If something arrives damaged or incorrect, contact us within 7 days of delivery with photos and your order number. We’ll arrange a replacement or refund promptly.

Questions?

Our team is here to help: info@maisonfur.com

p>